Assistant Technology Manager

The Peninsula Hotels, a division of The Hong Kong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for our legendary hospitality and commitment to excellence, we offer an extraordinary environment that blends elegance with modernity, delivering unforgettable experiences to our guests.​

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At The Peninsula Tokyo, we are proud of our diverse, dynamic team of over 500 employees from 33 different nationalities. As we continue to grow, we are committed to creating a supportive, inclusive workplace where our team members thrive. Our focus on employee well-being, career growth, financial rewards, and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding Employee benefits.​

• This role allowed you to be part of exciting IT advancement upcoming projects in the hotel.
• Ability to work and collarborate with various departments to provide IT related supports as well as accommodating guests' needs.
• Report to Technology Manager 

Key Accountabilities 

• Responsible for ensuring the continuity of installed systems and providing both technical and business-related expertise. Offers support primarily focused on all Property Management Systems and their interfaces with other systems. This position oversees current operations and future projects related to IT operations.
•  Responsible for primary support, maintenance, documentation, and upgrades of hotel systems.
• Working along with IT members, aim to provide 24-hour support for IT system emergencies, such as system downtime that affects hotel operations and guest services.
• Manage administrative computers and networks, ensuring that computer systems are patched and updated in a timely manner.
• Coordinate with suppliers regarding support issues, preventive and systems maintenance, product comparisons and quotations, as well as project work.
• Manage administrative computers and networks, ensuring that computer systems are patched and updated in a timely manner.
• Oversee daily data backups, ensuring they are completed and stored correctly.
• Support the Director of Technology in assessing and suggesting products for overseeing and running all network systems.

Requirements

• 3+ years of experiences in IT support or help desk.
• Strong knowledge in computer hardware and system, network system and hardware, and telephone system.
• Bachelor’s degree in computer, certified network engineer, or related field and familiar with computer network system.
• Proactive mindset and eager to support attitude. Self-confident, maturity in the way of thinking and expressing ideas, hardworking and able to work under pressure.
• Fluency in English, Japanese language is an advantage

Benefits We Offer

• Market-leading compensation within hospitality
• Complimentary employee meals (3 meals per day including beverages, and snacks)
• Complimentary dry cleaning (business attire)
• Complimentary and discounted room nights at Peninsula properties around the world
• 25% discount at the hotel's restaurants, bars and boutique & café
• Internal and External mobility program and cross-exposure learning program to other Peninsula properties around the world
• Overseas English language training program