Assistant Director of Front Office

The Assistant Director of Front Office will provide leadership and oversee the daily operations of the Front Office Department. Ensure that the front office teams’ communication meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Front Office.

Key Accountabilities:

• Assist the Director of Front Office in leading and managing all areas of Front Office Department to ensure the highest levels of Peninsula Standards are met consistently.
• Supervise front office team members to ensure all guest interactions are personalized and efficient during guest check in/out telephone service and throughout the guests stay.
• Encourage and empower team members to build a rapport with all guests.
• Manage the process of check in by securing proper identification and form of payments are established upon guest registration.
• Motivate and encourage front office team members to upsell and drive rooms revenue daily.
• Ensure all folios are posted in a timely manner, settled and that deposits are handled properly.
• Participate in the development, implementation and review of the policies, procedures, practices, and standards.
• Handle and follow up on any guest complaints or contentious concerns that can’t be settled directly by team members.
• Oversee and manage all VIP guest arrivals and departures ensuring all expectations are met consistently.

General Requirements:

• Bachelor’s degree in hospitality management or related field.
• Ability and knowledge of executive leadership skills, including decision making, delegation, problem-solving, negotiation, establishing vision, staff development and team building.
• Excellent interpersonal skills.
• Ability to manage multiple priority projects simultaneously.
• An understanding and appreciation of global and economic issues that impact hospitality business.
• At least 5 years’ experience in a Front Office management position in luxury hotels.
• A solid knowledge of financial, human resource and operations strategies.

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this position is $100,000 annually.