Lobby Manager, Rooms department

The Peninsula hotels is a division of The Hong Kong and Shanghai Hotels limited, operates twelve luxury hotels across Asia, Europe and USA. The Peninsula Hotels is a world class luxury hotel, offered luxurious personalized and high standards of hospitality. We committed to delivering sustainable luxury and positively impacting the local communities. Since opening in 2007, The Peninsula Tokyo has grown to 500+ employees representing 32 nationalities.

This role act as Peninsula Lobby ambassador to ensure welcoming and professional environment to all guests by interacting and assisting 
Opportunity to interact with high profile and diverse guests

Key Accountabilities 

• Greet and assist all visitors entering the property, including hotel guests, F&B customers, and retail shoppers, ensuring a warm and welcoming atmosphere
• Recognize VIPs in the Lobby area and provide personalized attention as needed to enhance their experience
• Collaborate with Front Desk Assistant Managers to ensure smooth coverage of daily shifts and guest check-in/check-out processes.
• Monitor key operational tasks, including, VIP arrivals/ departures, Banquet and wedding functions, guest complaint record, F&B outlets reservation status, shift coverage of Front Desk,
• Concierge, Guest Services, and Guest Relations, house status, and special events within the hotel and Hibiya areas
• Maintain open communication and cooperation with the managers of the Front Desk, Concierge, Guest Services, and Guest Relations to ensure seamless operations

Requirements

• Minimum 5+ years of experience in Front Desk or relevant function in Rooms department
• Execellence Communication and Interpersonal skills
• Strong problem solving and conflict resolution skills with customer focus
• Flexible to work various shifts, including evenings, weekends and holidays
• Fluency in English, Japanese language is an advantage