Assistant Estate Manager

The Repulse Bay is seeking for an Assistant Estate Manager to oversee the daily operation of the Estate Management.

• Deputy to Estate Manager
• Highly competitive total remuneration package on offer
• Exceptional opportunity to develop your expertise and career

Key Accountabilities

• Oversee the daily operation and manage the luxury residential apartment, commercial arcade and other facilities.
• Assist the Estate Manager in enhancing our customer service by creating a concierge service. To ensure The Repulse Bay remains the best landlord in Hong Kong.
• Lead and manage the team in their day-to-day operations and ensure exceptional quality customer service in upmost standard to the guest and residents.
• Develop and maintain guest relationships and obtain guests' loyalty.
• Proactively responses to guest comments and complaints and takes necessary action to achieve the highest level of guest satisfaction.
• Assist the Estate Manager to monitor the performance of contractors and the maintenance works.
• Handle administrative duties including training, manpower arrangement, attendance management and etc.
• Coordinate with project team, contractor and Engineering to execute improvement, upgrading and major renovation work.
• Take part in any ad hoc project as assigned.

General Requirements

• Degree holder in Property or Housing Management or related discipline.
• Member of MCIH or HKIH or equivalent professional qualification is preferable.
• Minimum 7 years of experience in Property or Housing Management of luxury apartments with 3 years at supervisory level.
• Have experience in hospitality industry and customer oriented.
• Excellent interpersonal and supervisory skills.
• Strong in problem-solving skill, able to deal with customers in a professional manner.
• Independent, proactive and customer-oriented with a positive mindset.
• Fluent in spoken and written English, Cantonese and Putonghua.

We are delighted to receive your CV now and we will liaise directly with suitable applicants.