Order Taker

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays 
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities:

• Delivers services according to Forbes, LQA and Peninsula standards and delights guest by providing personalized and gracious service
• Takes food and beverage orders and introduces seasonal delicacies, as well as advises guests on the selection of food and beverage items
• Be familiar with the Room Service menu and beverage list, the daily availability of items and seasonal specialties including prices
• Records and processes Room Service F&B revenue transactions including preparation of the guests check
• Communicates over the telephone in a polite manner to promote a high degree of guest satisfaction

General Requirements:

• Minimum two years of related experience in Hotel or F&B industry
• Good command of spoken English and Chinese (Cantonese and Mandarin) 
• Basic computer knowledge (Microsoft Office), good knowledge of ResPAK
• Familiar with customer service expectations in five-star hotel operations
• Ability to take telephone orders of food and beverages items in a courteous and friendly manner