Order Taker - Room Service

The Peninsula Tokyo offers NEW SALARY AND BENEFIT
General Staff JPY302,100～
Supervisor JPY362,500～

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Room Service Order Taker to achieve the company’s objectives and create a memorable guest experience.

• Work for a highly prestigious hotel in Food and Beverage team.
• Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

• Ensures the delivery of exceptional guest service at all times, providing friendly, yet discreet and unobtrusive service in Phone Call.
• Handle or relay to managers all guest and internal customer inquiries and feedbacks in a courteous and efficient manner, following through to make sure issues are resolved satisfactorily.
• Establishes and maintains positive guest and colleague interactions with good working relationships.
• Understands all food and beverage items ordered, including ingredients, methods of preparation and proper service.

General Requirements

• No experience needed but has the desire to learn and grow in Food & Beverage / Hotel industry.
• Fluent Japanese and Conversational English are required.

Benefits We Offer

• Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
• Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
• Comprehensive Training and Talent Development Program (Overseas training opportunities)
• Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service) 
• Group Life Insurance
• Regular Days-off/ 119 days per year 
• Life Work Balance Leave/ 3 days per year
• Paternity Leave/ 5 days 
• Complimentary Staff Restaurant (3 meals per day)
• Complimentary Uniform Laundry and Dry Cleaning for Business Attire
• Employee Recognitions (Long Service Award, Model Employee Award and etc.) 
• Employee Events (Staff Party, Family Party and etc.) 
• Employee Discounts on Peninsula Boutique, Restaurants and Bars 
• Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
• Welfare Club (Relo Club)
• Complimentary Bicycle Parking (On site)
• Employee Dormitory (Subject to availability)

We are delighted to receive your resume for further consideration.