Assistant Guest Services Manager
Business Unit:
The Peninsula Tokyo
Location:
Tokyo
Working alongside a wonderful team at The Peninsula Tokyo, we are seeking an Assistant Guest Services Manager to achieve the company’s objectives and create a memorable guest experience.
- Work for a highly prestigious hotel in Guest Service Team.
- Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.
Key Accountabilities
- Assist the Guest Services Manager in planning, directing and managing the entire operations of the Guest Services including transportation arrangements for guests.
- Maintain and enhance the Peninsula service and contribute to the revenue maximization.
- Ensure excellent service, customer skills and service recovery are delivered.
General Requirements
- Business level in spoken and written Japanese and English
- Computer skills
- Ability to work within a “team based” environment
- Ability to utilize feedback and anticipate customer’s needs
Benefits We Offer
- Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
- Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
- Comprehensive Training and Talent Development Program (Overseas training opportunities)
- Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service)
- Group Life Insurance
- Regular Days-off/ 119 days per year
- Life Work Balance Leave/ 3 days per year
- Paternity Leave/ 5 days
- Complimentary Staff Restaurant (3 meals per day)
- Complimentary Uniform Laundry and Dry Cleaning for Business Attire
- Employee Recognitions (Long Service Award, Model Employee Award and etc.)
- Employee Events (Staff Party, Family Party and etc.)
- Employee Discounts on Peninsula Boutique, Restaurants and Bars
- Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
- Welfare Club (Relo Club)
- Complimentary Bicycle Parking (On site)
- Employee Dormitory (Subject to availability)
We are delighted to receive your resume for further consideration.
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