Guest Relations Executive

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities:

• Provides guest services and administrative or operational support to ensure the best of the services will be delivered to all guests in a timely and most effective manner
• Ensures all pre-stay arrangements and carries out check in for assigned VIPs
• Performs Lobby duties, promotes goodwill of the hotel and provide operation support
• Responsible for the integrity, collection and maintenance of guest database

General Requirements:

• At least 1-2 years relevant guest service experience; hotel experience is preferred
• Excellent command of both spoken and written English; proficiency in Putonghua would be an advantage
• Knowledge of MS Office
• Prior knowledge of reports and database management will be an advantage
• Outgoing and pleasant personality
• Good interpersonal and communication skills