Guest Relations Executive

The Peninsula Tokyo offers NEW SALARY AND BENEFIT
General Staff JPY302,100～
Supervisor JPY362,500～

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Guest Relations Executive to achieve the company’s objectives and create a memorable guest experience

• Work for a highly prestigious hotel in Guest Relations Team.
• Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

• Actively engage with guests and provide personalized service using the Peninsula Service Principles to all arrival, in-house, and departing VIPs / other guests
• Greet and escort guests for in room check in for VIP & car booking arrivals with accuracy 
• Maintain thorough knowledge of hotel offerings, including hotel’s policies and procedures
• Execute profile maintenance in accordance with company data standards, including updating and merging of existing guest profiles
• Coordinate with hotel departments in matters regarding input, sharing, and retrieval of guest related data and information.

General Requirements

• Comprehensive understanding of hotel operations, systems, technology, and VIP service. Strong verbal and written communication skills. High attention to detail. Ability to multitask and manage time efficiently.
• 2+ years of experience (Preferably Guest Relations / Front Desk background)
• Diploma or University Degree
• Knowledge in hotel Property Management System (PMS) and Microsoft office
  Cultural sensitivity and high emotional intelligence. Discretion and confidentiality in guest matters. Ability to communicate effectively. Flexibility in working various shifts, including evenings, weekends, and holidays.

Benefits We Offer

• Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
• Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
• Comprehensive Training and Talent Development Program (Overseas training opportunities)
• Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service) 
• Group Life Insurance
• Regular Days-off/ 119 days per year 
• Life Work Balance Leave/ 3 days per year
• Paternity Leave/ 5 days 
• Complimentary Staff Restaurant (3 meals per day)
• Complimentary Uniform Laundry and Dry Cleaning for Business Attire
• Employee Recognitions (Long Service Award, Model Employee Award and etc.) 
• Employee Events (Staff Party, Family Party and etc.) 
• Employee Discounts on Peninsula Boutique, Restaurants and Bars 
• Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
• Welfare Club (Relo Club)
• Complimentary Bicycle Parking (On site)
• Employee Dormitory (Subject to availability)

We are delighted to receive your resume for further consideration.