Front Desk Supervisor / Senior Front Desk Agent

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities:

• Manages and ensures efficient running of Front Desk operations
• Provides efficient and personalised service to guests, and caters to any special requests
• Handles guest enquiries and guest complaints in a courteous and efficient manner
• Monitors billing, cashiering and cash handling procedures
• Mentors, guides and encourages Front Desk Agents to build rapport and teamwork

General Requirements:

• Minimum of one years' experience in similar role would be preferred
• Hands-on experience with MS Office and PMS System
• Excellent customer interaction skills
• Fluent in spoken English and Chinese
• Overnight duty will be required
• Candidates with less experience will be considered as Senior Front Desk Agent