Room Attendant

The Peninsula Tokyo offers NEW SALARY AND BENEFIT
Genral Staff JPY302,100～
Supervisor JPY362,500～

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Room Attendant to achieve the company’s objectives and create a memorable guest experience.

• Work for a highly prestigious hotel in Housekeeping team.
• Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

• Responsible for the cleanliness of the guest rooms, guest floors, floor stations and storage rooms. 
• Ensure the comfort of all hotel guests in accordance with the hotel procedures and standards.
• Adhere to all emergency regulations and Department policies and procedures and report to Floor Supervisor and Inspector directly.

Example of Shift

A 9:45-18:45 / B 9:45-15:45 / C 17:00-22:00 

Daily workflow
Arrive at work → Briefing → Cleaning Work → Tidy up the area → Share Reminders, Information and Handover → End of work

Work Environment
We have a diverse team, with different nationalities, age, or career backgrounds.
A supportive work environment for working mums.  

To achieve the goal of making up one room by one person in two hours, efficiency and agility are required. It might not be an easy task, but it is rewarding and always comes with job satisfaction. In addition to room cleaning, our Room Attendant is also responsible for turndown, runner, and coordinator duties, which provide you with a lot of opportunities to communicate with guests. If it applies to your area of expertise and you would like to further develop the following skills, we welcome your application. 

Teamwork

• Working closely with the Front Desk team and coordinators to ensure room cleaning is conducted smoothly. Communication among team members is also important.

Multitasking Skills

• Apart from room cleaning, you will be responsible for checking and the replenishment of amenities in the assigned floor stations, and response to different situations. 

Information management skills

• Apart from the briefing at the beginning of the shift, you are required to check the updated guest information and check-in/out status proactively as the information might change time by time. You are also required to perform the duties accurately under the supervisor's direction.

English Proficiency

• When you are in charge of the turndown and coordinator duties, you will have the opportunities to communicate with our guests in English.

General Requirements

• Able to work more than 4 days per week including weekends. (Applicable to part-time staff)
• Native Japanese or equivalent level in speaking and listening.
• Work experience in 5-star hotels will be an advantage.

Benefits We Offer  (Some items are applicable to full-time staff only)

• Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
• Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
• Comprehensive Training and Talent Development Program (Overseas training opportunities)
• Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service) 
• Group Life Insurance
• Regular Days-off/ 119 days per year 
• Life Work Balance Leave/ 3 days per year
• Paternity Leave/ 5 days 
• Complimentary Staff Restaurant (3 meals per day)
• Complimentary Uniform Laundry and Dry Cleaning for Business Attire
• Employee Recognitions (Long Service Award, Model Employee Award and etc.) 
• Employee Events (Staff Party, Family Party and etc.) 
• Employee Discounts on Peninsula Boutique, Restaurants and Bars 
• Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
• Welfare Club (Relo Club)
• Complimentary Bicycle Parking (On site)
• Employee Dormitory (Subject to availability)

We are delighted to receive your resume for further consideration.

Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo delights guests with commanding views of the Japanese capital’s skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. Our multilingual colleagues are highly motivated and dedicated to excellence. In return, we offer superb training and benefits, with structured career advancement and international opportunities.