Restaurant Captain/Team leader

The Peninsula Tokyo offers NEW SALARY AND BENEFIT
General Staff JPY302,100～
Supervisor JPY362,500～

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Restaurant Service Staff to achieve the company’s objectives and create a memorable guest experience.

• Work for a highly prestigious hotel in Food and Beverage team.
• Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

• Deliver exceptional dining experience to Guests at all times, including providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
• Understand and accurately follow the standard of sequence of service, pre-service and after-service procedures.
• Perform the role of the cashier and receptionist.
• Manage reservations and records in booking system.

Example of Shift

Hei Fung Terrace （A 11:00-20:00 / B 12:00-21:00 / C 13:00-22:00 / D 13:30-22:30 / E 14:00-23:00)
Peter（A 10:00-19:00 / B 11:00-20:00 / C 12:00-21:00 / D 13:00-22:00 / E 14:00-23:00)

The Lobby（A 6:00-15:00 / B 7:00-16:00 / B’ 8:00-17:00 / C 9:00-18:00 / D 11:00-20:00)

No experience is required. Utilizing your customer service experience for career growth and enhance language abilities and customer service skills with us. 

If it fits into one of your areas of expertise and you would like to further enhance the following skills, we welcome your application.

Teamwork

• You will be working in an international and helpful team, which everyone works together to provide excellent services to guests. 

Multitasking skills

• Not only delivering food and beverages service in a timely manner, you are also required to be attentive to details and responds to different situations proactively.

Information Management Skills

• Review the shared information on the web proactively at the beginning of the shift and communicate verbally with supervisor to special reminders. 
• Keep track of multi guest status and information so as to respond to requests quickly and accurately. 

English Proficiency

• Since most of the guests and some staff are from overseas, there are many opportunities to communicate in English.

General Requirements

• Speaking English ability in business situations is preferred. 
• Work experience in 5-star hotels or equivalent shop establishments is preferred. 

Benefits We Offer

• Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
• Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
• Comprehensive Training and Talent Development Program (Overseas training opportunities)
• Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service) 
• Group Life Insurance
• Regular Days-off/ 119 days per year 
• Life Work Balance Leave/ 3 days per year
• Paternity Leave/ 5 days 
• Complimentary Staff Restaurant (3 meals per day)
• Complimentary Uniform Laundry and Dry Cleaning for Business Attire
• Employee Recognitions (Long Service Award, Model Employee Award and etc.) 
• Employee Events (Staff Party, Family Party and etc.) 
• Employee Discounts on Peninsula Boutique, Restaurants and Bars 
• Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
• Welfare Club (Relo Club)
• Complimentary Bicycle Parking (On site)
• Employee Dormitory (Subject to availability)

We are delighted to receive your resume for further consideration.

Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo delights guests with commanding views of the Japanese capital’s skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. Our multilingual colleagues are highly motivated and dedicated to excellence. In return, we offer superb training and benefits, with structured career advancement and international opportunities.