Order Taker - Room Service

The Peninsula Tokyo offers NEW SALARY AND BENEFIT
General Staff JPY302,100～
Supervisor JPY362,500～

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Room Service Order Taker to achieve the company’s objectives and create a memorable guest experience.

• Work for a highly prestigious hotel in Food and Beverage team.
• Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

• Ensures the delivery of exceptional guest service at all times, providing friendly, yet discreet and unobtrusive service in Phone Call.
• Handle or relay to managers all guest and internal customer inquiries and feedbacks in a courteous and efficient manner, following through to make sure issues are resolved satisfactorily.
• Establishes and maintains positive guest and colleague interactions with good working relationships.
• Understands all food and beverage items ordered, including ingredients, methods of preparation and proper service.

General Requirements

• No experience needed but has the desire to learn and grow in Food & Beverage / Hotel industry.
• Fluent Japanese and Conversational English are required.

Benefits We Offer

• Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
• Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
• Comprehensive Training and Talent Development Program (Overseas training opportunities)
• Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service) 
• Group Life Insurance
• Regular Days-off/ 119 days per year 
• Life Work Balance Leave/ 3 days per year
• Paternity Leave/ 5 days 
• Complimentary Staff Restaurant (3 meals per day)
• Complimentary Uniform Laundry and Dry Cleaning for Business Attire
• Employee Recognitions (Long Service Award, Model Employee Award and etc.) 
• Employee Events (Staff Party, Family Party and etc.) 
• Employee Discounts on Peninsula Boutique, Restaurants and Bars 
• Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
• Welfare Club (Relo Club)
• Complimentary Bicycle Parking (On site)
• Employee Dormitory (Subject to availability)

We are delighted to receive your resume for further consideration.

Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo delights guests with commanding views of the Japanese capital’s skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. Our multilingual colleagues are highly motivated and dedicated to excellence. In return, we offer superb training and benefits, with structured career advancement and international opportunities.