Guest Relations Executive

Business Unit:  The Peninsula Tokyo
Location:  Tokyo

The Peninsula Tokyo offers NEW SALARY AND BENEFIT
General Staff JPY302,100

Supervisor JPY362,500

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking Guest Relations Executive to achieve the company’s objectives and create a memorable guest experience


  • Work for a highly prestigious hotel in Guest Relations Team.
  • Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.


Key Accountabilities

  • Interact with guests and provide personalized service with the Peninsula Standards.
  • Provide warm and personal service to Arrival / In-house/ Departure VIPs and guests arriving by hotel cars.
  • Handle guests’ confidential information with complete discretion and coordinate with the relevant departments.
  • Update guests’ information and profile in system.
  • Generate reports to ensure the newly created profiles and data are up to standard.


General Requirements

  • Business level in spoken and written English and Japanese.
  • Experience in using computers.
  • Ability to work within “team based” environment.
  • Ability to utilize feedbacks and anticipate customer’s needs.


Benefits We Offer

  • Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
  • Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
  • Comprehensive Training and Talent Development Program (Overseas training opportunities)
  • Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service) 
  • Group Life Insurance
  • Regular Days-off/ 119 days per year 
  • Life Work Balance Leave/ 3 days per year
  • Paternity Leave/ 5 days 
  • Complimentary Staff Restaurant (3 meals per day)
  • Complimentary Uniform Laundry and Dry Cleaning for Business Attire
  • Employee Recognitions (Long Service Award, Model Employee Award and etc.) 
  • Employee Events (Staff Party, Family Party and etc.) 
  • Employee Discounts on Peninsula Boutique, Restaurants and Bars 
  • Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
  • Welfare Club (Relo Club)
  • Complimentary Bicycle Parking (On site)
  • Employee Dormitory (Subject to availability)


We are delighted to receive your resume for further consideration. 



Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo delights guests with commanding views of the Japanese capital’s skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. Our multilingual colleagues are highly motivated and dedicated to excellence. In return, we offer superb training and benefits, with structured career advancement and international opportunities.

Requisition ID:  43001