Guest Relations Executive

Business Unit:  The Peninsula Tokyo
Location:  Tokyo

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking Guest Relations Executive to achieve the company’s objectives and create a memorable guest experience


  • Work for a highly prestigious hotel in Guest Relations Team.
  • Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.


Key Accountabilities

  • Interact with guests and provide personalized service with the peninsula Standards.
  • Providing the warm and personal service to Arrival / In-house/ Departure VIPs and guests arriving by hotel cars.
  • Collecting information to handle and providing persona service and distribute it to related departments.
  • Input all information and guests’ profiles to the system.
  • Run reports to ensure the newly created profiles and data is up to standard.


General Requirements

  • Business level writing and speaking abilities in English and Japanese.
  • Experience using computers.
  • Ability to work within “team based” environment.
  • Ability to utilize feedback and anticipate customer’s needs.


Benefits we offer

  • Retirement Plan (2% company payment in addition to a co-match up to 2% of employee contributions, total 6%)
  • Special Public Holidays/6 days per year 
  • Life Work Balance Leave /3 days per year
  • Paternity Leave /3 days per year
  • Transportation allowance (up to JPY30000)
  • Complimentary Accommodation at Peninsula Hotels 
  • Complimentary Staff Restaurant (3 meals per day)
  • Complimentary Dry Cleaning (Business attire)
  • Complimentary Bicycle Parking (On site)
  • Restaurant and Bars Discount (25%)
  • Staff Dormitory (Depends on availability)


We are delighted to receive your resume for further consideration. 



Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo delights guests with commanding views of the Japanese capital’s skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. Our multilingual colleagues are highly motivated and dedicated to excellence. In return, we offer superb training and benefits, with structured career advancement and international opportunities.

Requisition ID:  43001