Concierge Supervisor

Business Unit:  The Peninsula Hotels
Location:  Tokyo

The Peninsula Tokyo offers NEW SALARY AND BENEFIT
General Staff JPY302,100

Supervisor JPY362,500

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking Guest Relations Executive to achieve the company’s objectives and create a memorable guest experience


  • Work for a highly prestigious hotel in Concierge Team.
  • Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.


Key Accountabilities 

  • Deliver exceptional guest service in line with the Peninsula guidelines and standards to maintain a smooth relationship between management and guests as well as to anticipate and preclude dissatisfaction.
  • Handle guest enquiries regarding the city, attractions, events, restaurants, transportation, etc...
  • Assist guests on reservations and transportation arrangements.
  • Coordinate guest feedback and ensure good services recovery.
  • Provide training to the team and lead by example to ensuring the Peninsula's service standard.



  • Minimum 2-3 years of concierge experiences
  • Ability to communicate in both English and Japanese (speaking and writing) 
  • Strong interpersonal and communication skills
  • Organizational skills and ability to handle multi taskings 


Benefits We Offer

  • Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
  • Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
  • Comprehensive Training and Talent Development Program (Overseas training opportunities)
  • Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service) 
  • Group Life Insurance
  • Regular Days-off/ 119 days per year 
  • Life Work Balance Leave/ 3 days per year
  • Paternity Leave/ 5 days 
  • Complimentary Staff Restaurant (3 meals per day)
  • Complimentary Uniform Laundry and Dry Cleaning for Business Attire
  • Employee Recognitions (Long Service Award, Model Employee Award and etc.) 
  • Employee Events (Staff Party, Family Party and etc.) 
  • Employee Discounts on Peninsula Boutique, Restaurants and Bars 
  • Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
  • Welfare Club (Relo Club)
  • Complimentary Bicycle Parking (On site)
  • Employee Dormitory (Subject to availability)


We are delighted to receive your resume for further consideration.  

Requisition ID:  45302

Job Segment: Concierge, Hospitality