Assistant Guest Services Manager

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking an Assistant Guest Services Manager to achieve the company’s objectives and create a memorable guest experience.

• Work for a highly prestigious hotel in Guest Service Team.
• Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

• Assist the Guest Services Manager in planning, directing and managing the entire operations of the Guest Services including transportation arrangements for guests. 
• Maintain and enhance the Peninsula service and contribute to the revenue maximization. 
• Ensure excellent service, customer skills and service recovery are delivered. 

General Requirements

• Business level in spoken and written Japanese and English
• Computer skills
• Ability to work within a “team based” environment
• Ability to utilize feedback and anticipate customer’s needs

Benefits We Offer

• Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
• Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
• Comprehensive Training and Talent Development Program (Overseas training opportunities)
• Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service) 
• Group Life Insurance
• Regular Days-off/ 119 days per year 
• Life Work Balance Leave/ 3 days per year
• Paternity Leave/ 5 days 
• Complimentary Staff Restaurant (3 meals per day)
• Complimentary Uniform Laundry and Dry Cleaning for Business Attire
• Employee Recognitions (Long Service Award, Model Employee Award and etc.) 
• Employee Events (Staff Party, Family Party and etc.) 
• Employee Discounts on Peninsula Boutique, Restaurants and Bars 
• Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
• Welfare Club (Relo Club)
• Complimentary Bicycle Parking (On site)
• Employee Dormitory (Subject to availability)

We are delighted to receive your resume for further consideration.