Front Office Manager

The Front Office Manager oversees the daily operations of the Front Office team, serving as the primary point of contact for guests and other hotel departments in the absence of the Director and Assistant Director of Front Office. They ensure that the team consistently meets guest expectations while maintaining seamless operations.

Key Accountabilities:

• Assists the Front Office Management team in leading and managing all areas of Front Office Department to ensure the highest levels of Peninsula Standards are met consistently.
• Supervises front office team members to ensure all guest interactions are personalized and efficient during guest check in/out telephone service and throughout the guests stay.
• Manages the process of check in by securing proper identification and form of payments are established upon guest registration.
• Motivate and encourage front office team members to upsell and drive rooms revenue daily.
• Ensure all folios are posted in a timely manner, settled and that deposits are handled properly.
• Handle and follow up on any guest complaints or contentious concerns that can’t be settled directly by team members.
• Oversee and manage all VIP guest arrivals and departures ensuring all expectations are met consistently.
• Provide a high level of service and maintain a high profile in the day-to-day front office operations leading by example.
• Ensure that all internal audit procedures and pertinent reports are completed daily.

General Requirements:

• 3 years’ experience in a Front Office supervisory/management position in a luxury hotel.
• University degree or higher in a relevant field.
• Possess excellent interpersonal, communication, and organizational skills.
• Work well under pressure while interacting with a diverse range of people.
• Handle multiple tasks simultaneously with efficiency.
• Demonstrate strong cash handling and financial acumen.
• Reliability and discretion: with confidential matters.

We are delighted to receive your resume for further consideration. To be considered for this position, you must have work authorization in the United States. The salary for this position is $85,000 annually.