Front Office Agent

Overview of the role

We are seeking a strong willed, hardworking and passionate Front Office Agent / Front Desk Agent who will be responsible in handling the the day to day operations of the Front Desk. This individual's main responsibilities would be the smooth and stress-free arrival and departure experience for guests while at the same time monitoring room blockings, billing and other matters relative with other departments.

Key Accountabilities:

• Ensure a smooth and stress-free arrival and departure experience for guests
• Smart, efficient and proper billing arrangements and blocking of rooms
• Executes daily tasks and service sequence according to standards.
• Ability to upsell rooms in order to generate revenue. Act as a Sales Representative in selling the good & services being offered by the hotel
• Able to handle bulk group arrivals, departures, preparations, coordination and billing

General Requirements:

• Graduate of a four-year course
• Work experience of at least one year in Front Desk or Guest Relations related role is preferred
• Highly committed, passionate and able to work in different shifts
• Possesses foresight, excellent analytical ability and good decision making skills
• Eloquent, personable and highly engaging in serving guests

We are delighted to receive your resume for further consideration. We anticipate a large number of applications and will communicate directly with suitable applicants.