Front Office Agent

Overview of the role

We are seeking a strong willed, hardworking and passionate Front Office Agent / Front Desk Agent who will be responsible in handling the the day to day operations of the Front Desk. This individual's main responsibilities would be the smooth and stress-free arrival and departure experience for guests while at the same time monitoring room blockings, billing and other matters relative with other departments.

Key Accountabilities:

• Ensure a smooth and stress-free arrival and departure experience for guests
• Smart, efficient and proper billing arrangements and blocking of rooms
• Executes daily tasks and service sequence according to standards.
• Ability to upsell rooms in order to generate revenue. Act as a Sales Representative in selling the good & services being offered by the hotel
• Able to handle bulk group arrivals, departures, preparations, coordination and billing

General Requirements:

• Graduate of a four-year course
• Work experience of at least one year in Front Desk or Guest Relations related role is preferred
• Highly committed, passionate and able to work in different shifts
• Possesses foresight, excellent analytical ability and good decision making skills
• Eloquent, personable and highly engaging in serving guests

We are delighted to receive your resume for further consideration. We anticipate a large number of applications and will communicate directly with suitable applicants.

About The Peninsula Hotels

All over the world, The Peninsula brand is synonymous with glamour and style. Our hotels, located in the world’s most exciting cities, offer stunning facilities, world-class service and a unique combination of tradition and innovation. We are proud of our heritage, and delighted to be training the hoteliers of the future with specialised career opportunities in food and beverage, engineering, technology, sales, marketing, operations and more.