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Guest Communication Executive (Reservation)

Business Unit:  The Peninsula Istanbul
Location:  Istanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

 

  • An exceptional opportunity to join our high-profile hotel in Istanbul.

  • The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 

  • Be a part of the highly experienced team.


Key accountabilities

 

  • Responsible for all outgoing and incoming customer calls, verifying accuracy and handling emergency issues.

  • Ensuring that all calls are handled overseeing Restaurant, SPA and Hotel Reservations

  • Representing the hotel in accordance with all Peninsula Standards and Service Principles

 

General requirements

 

  • Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations. 

  • Thorough knowledge of customer service needs and techniques.

  • Excellent communication, time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive. 

  • Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.

  • Fluent English communication proficiency. Expertise in a second language would be desirable.

 

We look forward to welcoming you to the Peninsula family and receiving your resume.

 

 
Requisition ID:  46367

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