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Director of Spa & Wellness

Business Unit:  The Peninsula Istanbul Corporate Office
Location:  Istanbul

The Peninsula Istanbul will offer spectacular views of the Bosphorus Strait, the meeting point of East and West. Located in the historic Karaköy district, the hotel will feature 177 opulent guestrooms and a glamourous rooftop, forming part of the Salıpazarı Port re-development, which also features a cruise terminal, public squares, restaurants, and museums. As we continue to expand the pre-opening team, The Peninsula Istanbul is seeking to hire a Director of Spa & Wellness to manage the entire activities and operations in the department by ensuring maximum revenue contribution.

 

  • An exceptional opportunity to join our high-profile hotel opening in Istanbul.
  • The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
  • Exceptional market leading total remuneration on offer.

 

Key accountabilities

 

  • Prepares and implements the annual operating budget and marketing plan, and reviews and monitors monthly financial performance incorporating proposals and recommendations as required to ensure outperformance.
  • Ensures the Spa agenda is accounted within the wider Hotel Marketing strategy and ensures ongoing representation of the Spa & Wellness both internally and externally.
  • Plans an annual calendar of promotional events in line with cultural and relevant events, and ensures collateral, point of sale and promotions reflect the elevated quality and integrity of the Peninsula brand.
  • Monitors standards of service and client satisfaction taking necessary action to ensure Brand and Group standards are maintained. Manages guest feedback and ensures elevated service recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
  • Ensures that all treatments carried out within the spa are in line with the standards defined and on-going training is delivered to ensure best practice.
  • Plans an annual calendar of promotional events in line with cultural and relevant events, and ensures collateral, point of sale and promotions reflect the elevated quality and integrity of the Peninsula brand.
  • Works closely with other departments such as Sales & Marketing or Retail Merchandising to conceptualize and implement dynamic marketing programmes to drive club membership and Spa bookings, as well as market leading initiatives.
  • Hires, develops, motivates, supervises, and coaches department employees in maintaining a culture in compliance with mission, vision, values and core HSH principles.

 

General requirements

 

  • Minimum of 5 years of successful spa management experience within a luxury international hotels.
  • Strong content and digital marketing expertise.
  • Experience working in the pre-opening of a luxury hotel is required.
  • Working knowledge and responsibility for financial and operational performance of a multi-functional spa within a luxury hotel environment.
  • Experience in spa marketing and promotion planning and implementation.
  • Sales and revenue oriented.
  • Fluent in English language proficiency.

 

We are delighted to receive your resume for further consideration. 

 

 

About The Peninsula Istanbul

The Peninsula Istanbul will offer spectacular views of the Bosphorus Strait, the meeting point of East and West. Located in the historic Karaköy district, the hotel will feature 177 opulent guestrooms and a glamourous rooftop, forming part of the Salıpazarı Port re-development, which also features a cruise terminal, public squares, restaurants and museums. The Hotel is currently scheduled to open early 2023.

Requisition ID:  35942


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