Manager, Retail

To build the team and create the culture to maximize revenue for Retail, drive customer experience by embracing Peninsula Service Principles and drive operational excellence to enhance efficiency.

Key Accountabilities

Maximize Revenue:

• Formulate and execute strategies to achieve revenue of Retail, cost saving and other Retail KPI targets
• Explore and research on new locations for Boutique and seasonal Pop-up and liaise with landlord, to meet business objectives
• Perform forecasting and budgeting as per the Company’s guidelines
• Obtain market insight and develop action plan by retail analysis such as performance by location/category/season etc

Drive Customer Experience:

• Identify and develop process, standard, improvement plan on driving customer experience and achieve it related objectives
• Develop culture and initiatives to uphold Peninsula Service Principles

Drive Operational Excellence:

• Drive operational excellence in Retail including but not limited to inventory efficiency & accuracy, shelf life optimization, manpower optimization
• Implement systems and process to improve operational activities
• Lead to standardize policies and procedures to reflect new working methods

Other tasks assigned by superior or top management of the company.      

Requirements: 

• Celebrate The Peninsula heritage and is passionate about excellence
• Minimum of 10 years of relevant experiences, with at least 5 years in the functional in-charge position, preferably gained from food/ gifting/ retail industry
• Experience in luxury sector including retail, premium food & beverage and fast-moving consumable goods will be an advantage
• With in-depth local market knowledge, retail operation and sales management experience, business acumen, analytical and problem-solving skills 
• Good team player and willing to work under pressure to meet the goals
• Self-motivated, organized, detailed minded and strong execution ability
• Strong time management skill with sense of priorities and urgency
• Strong command in both written and oral Mandarin and English

About Peninsula Merchandising Limited

Peninsula Merchandising first started selling cakes and chocolates in the 1950’s at The Peninsula Hong Kong. The idea behind the Peninsula Boutiques is to extend the Peninsula brand beyond the locations where we have hotels, by developing and selling a range of artisanal Peninsula branded Chinese and Western teas, chocolates and gifts. The Peninsula Mooncakes are the boutique’s most famous gourmet delicacy and they are now available at more than 30 retail locations worldwide.