Manager, E-Commerce & Digital Marketing

To accelerate business growth and maintain its brand proposition in luxury market, you are responsible for executing E-Commerce and digital marketing strategy and accelerating business growth across regions. Please find the details below: 

• Exceptional market leading benefits such as comprehensive family medical insurance (including dependents), 17 paid statutory holidays, 20 vacation days and 3 days paid carers leave.

Key Responsibilities: 

• Create and execute E-Commerce and digital marketing strategies for the brand with new initiatives to meet overall company business ambitions
• Manage E-Commerce content and operation with cross-functions to ensure high standard of customer experience and efficient back-end actions
• Build brand awareness and engagement in all markets across paid, owned (website/ social media official accounts), earned platforms in effective and efficient manner while ensuring brand standards are well delivered
• Work closely with internal and external stakeholders across markets to ensure brand-consistent execution of E-Commerce and digital marketing initiatives
• Ensure brand integrity across all regions by leading contents and images development and market deployment
• Conduct performance tracking of E-Commerce and digital marketing activities with concrete action recommendation to drive optimization on on-going basis
• Research customer noise, trends, emerging technology, and opportunities for innovative ideas to identify new business opportunities
• Lead agency sourcing and selection cycle to identify qualified agencies and ensure they comply with group’s procurement policy
• Set and monitor digital marketing and E-Commerce budget as per aligned company objectives
• Any other tasks or projects as assigned

Key Performance Indicators

• E-Commerce Business Growth Target
• E-Commerce Platform Performance Target – Traffic/ Conversion/ Customer Satisfaction
• Service and brand consistency in line with The Peninsula standards
• Bring in and translate new E-Commerce and digital marketing initiatives into action

Requirements: 

• Minimum of 6 years of E-Commerce or digital marketing experiences
• In-depth commercial and technical knowledge in E-Commerce and digital marketing
• Experience in luxury sector including retail, premium food & beverage and fast-moving consumable goods will be an advantage
• Degree holder in Marketing, Business Administration or related disciplines
• Excellent communication and people skills
• Creative and always get on top of latest trends
• Strong analytical and problem-solving skills
• Self-driving, organized and detailed minded
• Strong command in both written and oral Cantonese and English. Mandarin is a plus

We are delighted to receive your application for further consideration. Click apply now with your latest CV and salary information.

About Peninsula Merchandising Limited

Peninsula Merchandising first started selling cakes and chocolates in the 1950’s at The Peninsula Hong Kong. The idea behind the Peninsula Boutiques is to extend the Peninsula brand beyond the locations where we have hotels, by developing and selling a range of artisanal Peninsula branded Chinese and Western teas, chocolates and gifts. The Peninsula Mooncakes are the boutique’s most famous gourmet delicacy and they are now available at more than 30 retail locations worldwide.