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Contract Customer Service Executive

Business Unit:  Peninsula Merchandising Limited
Location:  Hong Kong

                                                                                                                     Peninsula Merchandising


About Peninsula Merchandising Limited

Peninsula Merchandising first started selling cakes and chocolates in the 1950’s at The Peninsula Hong Kong. The idea behind the Peninsula Boutiques is to extend the Peninsula brand beyond the locations where we have hotels, by developing and selling a range of artisanal Peninsula branded Chinese and Western teas, chocolates and gifts. The Peninsula Mooncakes are the boutique’s most famous gourmet delicacy and they are now available at more than 30 retail locations worldwide.

Job Description

Reporting to Boutique Manager, you will be responsible for online ordering and supporting boutique operations. Please find the details below:

Key Responsibilities:

  • Handle the full cycle of online ordering and respond to customer online enquiries within 24 hours
  • Follow through the online order delivery process by coordinating with the delivery partner
  • Handle customer enquiries and complaints by phone, email or mail etc. in a professional manner
  • Coordinate with retail sales associate to provide excellent customer service especially during peak season
  • Support improving retail operations process and inventory management cycle
  • Prepare for pre-stock take and follow through the stock take procedure
  • Support the logistic arrangement includes stock order and transfer (PO, transfer, SO)
  • Be the coordination point among departments and external parties


  • Passion in luxury and customer service
  • At least 3 years of relevant experience gained in retail
  • Bachelor degree holder
  • Great communications, excellent customer service skill and knowledge in phone & email etiquette
  • Fluent in oral Cantonese, English and Mandarin; Proficiency in written English and Chinese
  • Flexible in working in shift - 9 hours ranged from 8:30am to 8pm

We are delighted to receive your application for further consideration. Click apply now with your latest CV and salary information.


Requisition ID:  30990