Boutique Manager

We are looking for a seasoned boutique manager to ensure that the customer experience is delivered in accordance with the Peninsula Service Principles, achieve revenue targets and related key results, and drive operational excellence to enhance efficiency

• Exceptional market leading benefits such as comprehensive family medical insurance (including dependents), 17 paid statutory holidays, 20 vacation days and 3 days paid

​​​​​​​ carers leave

Key Responsibilities: 

• Be the manager of the designated boutique to maximize the team’s performance and execute people related initiatives as a manager, such as recruitment, performance review, handling performance issues etc.
• Ensure the customer experience is up to the company standard and Peninsula Service Principles
• Execute strategies to achieve business objectives on revenue, cost saving, spoilage, and other Retail KPI targets and customer service standards
• Identify and develop process and to enhance team’s selling technique and sales acumen
• Ensure inventory efficiency & accuracy and shelf life optimization; manage inventory related activities such as replenishment, cycle count, stocktake
• Optimize manpower efficiency by rostering, assigning daily duties and zoning
• Ensure the boutique are fully complied with the Company’s Hygiene and Health & Safety related policies
• Propose and execute tactics and initiatives to enhance customer experience
• Resolve customer service cases and customer complaint while maintaining excellent customer satisfaction
• Be role model in delivering great customer service at all time

Requirements 

• Minimum 6 years of retail sales experience in which at least 2 years at management level; preferably in luxury retail industry
• Fluent in English and local language, Mandarin a plus
• Reliable with strong sense of responsibility and problem solving ability
• Good Leadership skills and encourage teamwork

We are delighted to receive your application for further consideration. Click apply now with your latest CV and salary information

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About Peninsula Merchandising Limited

Peninsula Merchandising first started selling cakes and chocolates in the 1950’s at The Peninsula Hong Kong. The idea behind the Peninsula Boutiques is to extend the Peninsula brand beyond the locations where we have hotels, by developing and selling a range of artisanal Peninsula branded Chinese and Western teas, chocolates and gifts. The Peninsula Mooncakes are the boutique’s most famous gourmet delicacy and they are now available at more than 30 retail locations worldwide.