Director of Security and Operational Risk

The Peninsula Hotels, a division of The Hongkong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for legendary hospitality, we offer a guest experience that blends elegance with modernity. 
The Peninsula Tokyo, perfectly situated at the heart of the city located near Ginza, the Marunouchi financial district and the Imperial Palace. We are proud of our 500 colleagues, a diverse blend of over 30 different nationalities and cultures who come together in a supportive and inclusive workplace. Our focus on employee well-being, career growth, financial rewards, and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits.​

• Ability to utilise your expertise in security and risk management to ensure the ultimate safety level of both our guests and employees
• Utilise your strategic thinking and leadership skills to minimize the risk and crisis management
• Manage 10 in-house security members as well as security vendor
• Report to hotel manager 

Key Accountabilities 

• Provide strategic leadership for all security, safety, and operational risk functions to protect guests, colleagues, assets, and the reputation of the property.
• Ensure full compliance with corporate standards, local laws, and regulatory requirements relating to security, safety, emergency management, and loss control.
• Design, implement, and continuously enhance an integrated security and operational risk management framework, including policies, procedures, and controls.
• Proactively identify, assess, and mitigate risks, drawing on local intelligence, incident data, and trend analysis to prevent loss, harm, or disruption.
• Lead crisis preparedness and response, including emergency planning, drills, incident command, investigations, and post‑incident review.
• Oversee investigations and claims management, ensuring accurate documentation, liaison with legal counsel, insurers, and authorities when required.
• Manage occupational health and safety systems, training programmes, and workers’ compensation processes to reduce accidents and liability.
• Develop and lead the security organization, including recruitment, training, performance management, succession planning, and employee engagement.
• Drive cost‑effective resource planning, budgeting, and deployment of security manpower, technology, and equipment.

Requirements

• In‑depth knowledge of security, safety, and operational risk management, including loss prevention, emergency management, crisis response, investigations, and business continuity within a luxury hospitality environment.
• Proven crisis‑management and decision‑making capability, including sound judgement under pressure and the ability to balance life safety, guest experience, operational continuity, and reputational risk.
• Investigative and analytical skills, with experience in incident investigation, root‑cause analysis, reporting, and the implementation of preventive controls.
• Strong understanding of legal and regulatory frameworks relating to security operations, occupational health and safety, insurance, liability, and employment law, with the ability to apply requirements pragmatically in live operations.
• Strong stakeholder engagement and communication skills, enabling effective collaboration with senior leadership, authorities, legal counsel, insurers, vendors, and external partners, as well as clear written and verbal reporting.
• Fluency in Japanese and English both verbal and written communication