Assistant Restaurant Manager

The Peninsula Hotels, a division of The Hong Kong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for our legendary hospitality and commitment to excellence, we offer an extraordinary environment that blends elegance with modernity, delivering unforgettable experiences to our guests.​

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At The Peninsula Tokyo, we are proud of our diverse, dynamic team of over 500 employees from 33 different nationalities. As we continue to grow, we are committed to creating a supportive, inclusive workplace where our team members thrive. Our focus on employee well-being, career growth, financial rewards, and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits.​

Opportunity to work and interact with people from diverse backgrounds both internal and external guests
Exciting daily responsibilties. No two days are the same in this position

Key Accountabilities

• Play the role of Outlet Manager in his/her absence.
• Accountable for the efficient operations of outlet and relevant requests from other departments while ensuring the provision of quality food and beverage service.
• Ensure all staff follows the HACCP standard and participates in the environmental-friendly and 3Rs (reuse, recycle or reduce) initiatives whenever possible.
• Supervisor the inventory management and ongoing maintenance of restaurant operating equipment and other assets.
• Ensure the delivery of exceptional guest service at all times, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
• Handle, or relay to manager all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Establish and maintain positive guest and colleague interactions with good working relationships.
• Understand and accurately follow the standard of sequence of service, pre-service and after-service procedures.
• Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service.

General Requirements

• Business level in spoken English. Japanese language is an advantage
• Open to consider wide rage of candidates from both hotels and stand alone restaurants. 

We are delighted to receive your resume for further consideration.