Assistant Manager Room Service

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Room Service Assistant Manager to achieve the company’s objectives and create a memorable guest experience.

• Work for a highly prestigious hotel in Room Service, Food & Beverage.
• Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

• Play the role of Outlet Manager in his/her absence.
• Accountable for the efficient operations of outlet and relevant requests from other departments while ensuring the provision of quality food and beverage service.
• Ensure all staff follows the HACCP standard and participates in the environmental-friendly and 3Rs (reuse, recycle or reduce) initiatives whenever possible.
• Supervisor the inventory management and ongoing maintenance of restaurant operating equipment and other assets.
• Ensure the delivery of exceptional guest service at all times, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
• Handle, or relay to manager all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Establish and maintain positive guest and colleague interactions with good working relationships.
• Understand and accurately follow the standard of sequence of service, pre-service and after-service procedures.
• Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service.

General Requirements

• Business level in spoken English is preferred. 
• Work experience in 5-star hotels or equivalent shop establishments is preferred. 

Benefits We Offer

• Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
• Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
• Comprehensive Training and Talent Development Program (Overseas training opportunities)
• Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service)
• Group Life Insurance
• Regular Days-off/ 119 days per year 
• Life Work Balance Leave/ 3 days per year
• Paternity Leave/ 5 days (Eligible for male employees)
• Complimentary Staff Restaurant (3 meals per day)
• Complimentary Uniform Laundry and Dry Cleaning for Business Attire
• Employee Recognitions (Long Service Award, Model Employee Award and etc.)
• Employee Events (Staff Party, Family Party and etc.)
• Employee Discounts on Peninsula Boutique, Restaurants and Bars
• Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
• Welfare Club (Relo Club)
• Complimentary Bicycle Parking (On site)
• Global Mobility Program and Cross-Exposure Learning Program to other Peninsula properties. 

We are delighted to receive your resume for further consideration.