Internship - Rooms

We are pleased to offer an exciting 6-month internship opportunity that will allow you to gain hands-on industry experience while working alongside our professional Rooms Division team. The Peninsula Shanghai is currently seeking a Rooms Intern to support both Guest Services and Housekeeping operations.

• Internship Package: RMB3,000/month with health insurance
• Enjoy staff residence (dormitory), meals at our staff restaurant, and uniform provided
• Open to candidates from Mainland China, Hong Kong, Macau, and Taiwan (for visa/work permit purposes)

Key accountabilities

• Assist in welcoming guests and delivering warm, personalized service throughout their stay
• Support front desk operations including check-in/check-out, and guest inquiries
• Shadow housekeeping staff to understand room cleaning procedures, quality standards, and inventory management practices
• Learn about hotel systems and software to support Housekeeping operations and guest service processes
  
• Learn and apply luxury service standards, including proper etiquette, grooming, and communication
• Handle guest requests and feedback with professionalism, empathy, and a problem-solving mindset
• Collaborate with Guest Services and Housekeeping teams to ensure seamless and efficient operations
• Contribute to a respectful, team-oriented work environment by showing initiative, reliability, and a positive attitude 

General requirements

• Strong interpersonal and communication skills
• Fluent in English and Chinese
• Passion for hospitality and commitment to five-star service standards

We look forward to receiving your CV and will contact shortlisted candidates accordingly. 

The Peninsula Shanghai ​ 

Located on the historic Bund with stunning views of the Huangpu River and the Pudong skyline, The Peninsula Shanghai is the flagship property in Mainland China, standing as a beacon of luxury hospitality along the city’s iconic riverfront promenade. Since its opening in 2009, the hotel has set new standards in luxury hospitality, combining timeless elegance with cutting-edge design, award-winning dining, and world-class service.