Internship- Spa Receptionnist

The Peninsula Paris is ideally located in the heart of Paris, at 19 avenue Kléber, a stone's throw from the Arc de Triomphe and some of the world's most famous monuments, museums and luxury boutiques.

The Peninsula Paris occupies a classic late 19th-century Parisian building, with its many Haussmannian and neoclassical motifs, which originally housed the Majestic Hotel, opened in 1908. This building steeped in history has been meticulously restored and subtly updated to offer an exceptional level of comfort worthy of the 21st century. The Peninsula boasts 200 luxurious rooms, including 93 suites that are among the most spectacular in the capital.

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will be responsible for activities related to the service in our Spa Front Desk. 

 Key accountabilities:

• Handle all guest reservations for treatments and services accurately and professionally
• Organise scheduling to maximize use of time and profitability whilst ensuring that the guest needs are met
• Take responsibility for daily operational challenges within the SPA operations, including service recovery, continuous coverage, and efficient service delivery
• Maximise SPA and Wellness revenue through initiatives such as upselling and product sales, to take a proactive approach to retail sales within reception area offering advice and maximizing retail spend by clients
• Co-ordinate with the therapists to ensure all treatment rooms are ready to be occupied and are maintained in excellent condition
• Establish close guest contact, manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles
• Assist with administration duties such as purchasing, good receiving and inventory reporting

General requirements:

• Strong customer focus
• Fluent both in French and English ((verbal, written)
• Pleasant, courteous, and fun personality
• Sense of organization and confidentiality
• Internship Agreement - mandatory
• Must have the right to work in France
• Package: 669.90 € / month, Meals, Uniform, Transportation allowance

Please be informed that the screening of the applications will start on 22nd October. We are delighted to receive your CV and will liaise with suitable candidates directly.