Internship - Guest Relations Agent

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will be responsible for activities related to the service in our Guest Relations department. 

• Secure a placement with a luxurious Five-Star hotel located in Paris
• The Peninsula Paris espouses luxury service, dedication to our customers, and commitment to our employees
• Learn and grow within a strong hospitality company focused on quality with our dedicated internship program

 Key accountabilities

• Verify and complete the applicable VIP check-in checklist.
• Welcome guests upon arrival and provide information about the hotel and surrounding area.
• Analyze the VIP list daily with the Guest Relations Manager and carry out assigned tasks to ensure the best possible stay for selected arrivals.
• Ensure that all arrangements made prior to a VIP guest's arrival are respected and communicated to other operational departments.
• Handle guest complaints and issues promptly and professionally.
• Work with other departments such as the front office, housekeeping, food and beverage, and maintenance departments to fulfil guest requests.
• Provide information to the guests about hotel facilities, services, and local attractions.
• Monitor guest satisfaction and gather feedback to improve services. Collect and protect customer data.
• Follow up with guests to ensure their satisfaction after their stay.

General requirements

• Strong customer focus
• Fluent both in French and English ((verbal, written)
• Pleasant, courteous, and fun personality
• Sense of organization and confidentiality
• Internship Agreement - mandatory
• Must have the right to work in France
• Package: 669.90 € / month, Meals, Uniform, Transportation allowance

Please be informed that the screening of the applications will start on 22nd October. We are delighted to receive your CV and will liaise with suitable candidates directly.