Cigar Tasting Room Manager

The Peninsula London is excited to announce that we are seeking a Cigar Tasting Room Manager; a Cigar professional to lead our Tasting Room. This critical role will drive operational excellence, while ensuring a personalised and engaging luxury experience. 

Located on the 8th floor of The Peninsula London, our Cigar Tasting Lounge provides a relaxed and refined ambiance in which guests of the Hotel or Brooklands will be able to enjoy a finely curated choice of cigars from our humidor. The Cigar Lounge features a bespoke walk-in humidor with a great selection of Cuban and New World cigars, including rare, vintage and limited editions, with smoking on the terrace possible.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market leading remuneration, service charge and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Always ensure the delivery of exceptional guest service by providing a friendly, yet discreet and unobtrusive service while keeping with the core Peninsula Service Principles.
• Stock and inventory management within the Tasting Lounge
• Responsible for the efficient and courteous handling of guest inquiries.  
• Establish and maintain colleague interactions with productive working relationships.
• Work closely with other departments such as Sales & Marketing or Retail Merchandising to conceptualize and implement dynamic marketing programmes to drive marketing/PR activities for the outlet.
• Coach, mentor and guide colleagues to curate a bespoke, market leading cigar culture and achieve optimal performance in all phases of service and job functions.

General requirements

• Minimum 5 years relevant experience in a Cigar Lounge in a management role with similar standards and expectations (hotel based or standalone).
• All-encompassing food and beverage knowledge. London experience with great exposure to Cigar Lounge service.
• Excellent time management and organizational skills, highly adaptable, naturally positive.
• Fluent English communication proficiency. Expertise in a second language would be desirable.

We are delighted to receive your CV and will liaise with suitable candidates directly.