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Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.

• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 

• Be a part of the highly experienced team.

 
Key Accountabilities

• Greet all arriving and departing guests as they enter and leave the Hotel.

• Welcome guests in the forecourt and support the team in assisting guests in getting in and out of vehicles.

• Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

• Ability to give information and directions about Istanbul to guests and to drivers.

• Keep the driveway and lobby safe, clean, and clear.

• Handle errands for guest needs.

General requirements

• Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.  

• Possess experience within the Front Office in a similar capacity a good understanding of hotel operations and services.

• Confident conversationalist always engaging with guests and colleagues.

• Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.

• Flexibility and capability of working under pressure.

We would be delighted to receive your CV and will liaise directly with suitable applicants.