Housekeeping Office Coordinator

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.
• Be a part of the highly experienced team.

Key accountabilities

• Organizes and coordinates the housekeeping operations in a timely and structured manner.

• Manages routine correspondence including lost & found inquiries and internal communications.

• Reviews and reconciles the monthly consumption reports provided by the storeroom and ensures accurate stock coordination with the relevant departments.

• Handles material requests, tracks procurement processes, and maintains accurate records.

• Collaborates with all departments to address and resolve guest-related requests.

• Manages guest and staff complaints professionally by ensuring fast communication with the Housekeeping Management.

• Actively participates in departmental meetings and training sessions in alignment with The Peninsula Istanbul’s core principles.

• Complies with all emergency procedures and safety regulations, reporting directly to the Housekeeping Management.

• Demonstrates strong interpersonal and organizational skills, working well under pressure and managing multiple tasks simultaneously.

• Shows flexibility, a guest-oriented mindset, and the ability to understand and meet high operational expectations.

• Acts as a proactive communicator with exceptional attention to detail and a passion for delivering outstanding service.

• Displays previous experience in team coordination with strong leadership and coaching capabilities.

• Maintains effective communication with both the Housekeeping department and other related functions.

General requirements

• Bachelor’s degree in Hospitality Management or related field.

• Minimum 1 year of experience in a similar role within a luxury hotel environment.

• Proficient in both English and Turkish, with excellent communication skills.

• High sense of responsibility, strong organizational and administrative skills.

• Ability to work under pressure and manage multiple priorities effectively.

• Detail-oriented, proactive, and team-oriented with a strong commitment to service excellence.

We are delighted to receive your resume for further consideration.