Duty Manager - Front Office

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities:

• Ensures that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles
• Collaborates with relevant departments to ensure all guests’ requirements are met 
• Handles guest comments effectively with protection of both the guest and the hotel’s interest
• Ensures the highest degree of guest satisfaction which is well reflected in Forbes,  LQA and The Peninsula Standard

General Requirements:

• Minimum 5 years' working  experience in the hospitality industry with at least 1 year at supervisory/management level
• Excellent communication skills with fluent spoken English and Chinese
• Superior guest resolution and problem solving abilities are required
• Hands-on experience with MS Office and Opera