In-Room Dining Order Taker

Working alongside a high profile and prestigious team, The Peninsula Chicago is seeking a full-time Order Taker to join our food & beverage team to achieve the company's objectives and create a memorable guest experience. 

• Be a part of a Five Star Five Diamond luxury brand.
• Work with a busy, fast-paced environment.
• Earn sick time per Chicago policy.

Key Accountabilities:

• Responsible for all activities related to service of In-Room Dining, which includes but is not limited to preparation tasks, training and performing service as per standards set by the hotel.
• Perform friendly yet discreet and unobtrusive service in greeting, seating, and waiting on all guests.
• Perform pre-service and after-service procedures as per standard.
• Understand and accurately follow the standards of sequence of service.
• Ensure a consistency of the correct service techniques for all phone etiquette.
• Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service and explain all items on the menu. 

General Requirements:

• Must have at least 2 years F&B experience in an upscale establishment.
• Good knowledge of food and general knowledge of beverages, including wines and cocktails.
• Ability to multi-task.
• Impeccable grooming and excellent presentation.
• Good physical strength and stamina - ability to carry trays of food and stand on feet for long periods of time and ability to lift, carry, and balance up to 25 lbs.

Benefits We Offer:

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary long-term disability
• Complimentary life insurance
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this role is $23-26 per hour.