Senior IT Helpdesk Technician

Working alongside the Director of IT at The Peninsula Beverly Hills, we are seeking a Senior IT Helpdesk Technician who will be responsible for providing exceptional support to hotel staff and ensuring seamless operations of IT systems across all departments. 

•    Work for an award-winning luxury hotel group
•    Learn and grow within a diverse multi-outlet property
•    Exceptional benefits package

Key Accountabilities

•    Serve as a Tier 2/3 support for all IT helpdesk tickets, ensuring timely resolution with minimal disruption to operations.
•    Provide expert support for desktops, laptops, POS systems, mobile devices, printers, AV equipment, and hospitality software (e.g. Daylight PMS, Infrasys, Saflok).
•    Ensure data security, confidentiality, and compliance with company policies and regulatory requirements.

General Requirements

•    Bachelor's degree in Information Technology, Computer Science, or related field; equivalent experience considered.
•    Minimum 2-4 years of experience in IT support, in hospitality or luxury service environments.
•    Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, networking fundamentals, and common hotel applications.
•    Ability to work flexible hours, including weekends, evenings and holidays, as required.

Benefits we offer:

•    100% company-paid medical, dental and vision coverage
•    Paid time off
•    Complimentary employee meals
•    Complimentary car parking (onsite)
•    Complimentary bicycle parking (onsite)
•    Bus transit reimbursement
•    Complimentary dry cleaning for business attire
•    Discounted and complimentary room nights at The Peninsula Hotels
•    50% restaurant discount
•    Retirement plan with 4% company match

We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The hourly compensation range for this position is $28-32.