Operator - Guest Communication Center

Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking an Operator who possesses a genuine warmth and sense of hospitality.

 
•    Work for an award-winning luxury hotel group
•    Learn and grow within a diverse multi-outlet property
•    Exceptional benefits package

Key Accountabilities

•    Utilize our hotel's online chat system to respond to guest inquiries, including those related to food orders, room reservations, spa appointments, and other services.  
•    Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
•    Direct incoming calls to appropriate departments.  

General Requirements

•    Strong communication skills while remaining positive, organized, and professional
•    An open and flexible schedule ( shift start times will be staggered) with the ability to work on the weekends and holidays 
•    Experience in customer service in a luxury hotel or other luxury customer service environment
•    Ability to handle high-volume calls and multitask effectively.

Benefits we offer:

•    100% company-paid medical, dental and vision coverage
•    Paid time off
•    Complimentary employee meals
•    Complimentary car parking (onsite)
•    Complimentary bicycle parking (onsite)
•    Bus transit reimbursement 
•    Complimentary uniform laundering
•    Discounted and complimentary room nights at The Peninsula Hotels
•    50% restaurant discount
•    Retirement plan with 4% company match

We are delighted to receive your resume for further consideration.  To be eligible to apply, you must have a US work authorization. The pay rate for this position is $27.81 per hour plus incentive.