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Guest Relations - Manager

Business Unit:  The Peninsula Beverly Hills
Location:  Beverly Hills

 


About The Peninsula Beverly Hills

 

The Peninsula Beverly Hills has always been a hotel that does things a little differently.

 

 

For more than thirty-five years, we've built our reputation not simply on luxury, but on understanding people. We believe the smallest details matter, that genuine hospitality cannot be scripted, and that the most memorable experiences are often the ones guests never see.

 

 

We're large enough to be ambitious, yet intimate enough that every decision matters. We know our guests by name. We welcome families across generations. We celebrate culture, food, art, beauty, and the simple pleasure of making someone feel genuinely at home.

 

 

Today, we're building on that legacy. We're creating experiences that feel original, nurturing talent that wants to grow, and challenging ourselves to continually redefine what a luxury hotel can be.

 

 

If you're excited by thoughtful hospitality, inspired by high standards, and motivated by the opportunity to help shape the future of one of the world's great hotels, we'd love to meet you.

 

 

Working alongside the Director of Guest Relations at The Peninsula Beverly Hills, we are seeking a Guest Relations Manager who possesses a genuine warmth and sense of hospitality.  

 


•    Work for an award-winning luxury hotel group
•    Learn and grow within a diverse multi-outlet property
•    Exceptional benefits package
 

 

Key Accountabilities

 


•    Maintain the quality, completeness, and accuracy of guest information
•    Enhance knowledge of guest preferences by ensuring detailed, meaningful, and accurate profile remarks and centralized guest comments are consistently maintained
•    Support Front Office staff members to ensure guest inquiries are attended in a timely manner.
•    Create personalized and thoughtfully crafted guest experiences through genuine acts of care, delivered with sincerity, warmth, and grace, fostering meaningful emotional connections with guests

 

 

General Requirements

 


•    Demonstrate exceptional verbal and written communication skills, with the ability to communicate confidently and credibly with guests
•    Must be able to work well in a team environment and multitask under pressure
•    Exhibit creativity, flexibility, and adaptive thinking, transforming guest information and insights into meaningful acts of recognition and personalized emotional amenities that enhance the guest experience.
•    Serve as an ambassador of The Peninsula Beverly Hills by consistently upholding the hotel's standards of excellence, quality, and genuine care, while building positive relationships with guests.

 

Benefits we offer

 


•    Paid time off
•    Complimentary employee meals
•    Complimentary car parking (onsite)
•    Complimentary bicycle parking (onsite)
•    Bus transit reimbursement 
•    Complimentary uniform laundering
•    50% restaurant discount
•    Retirement plan with 4% company match

 

 


We are delighted to receive your resume for further consideration.  To be eligible to apply, you must have a US work authorization. The annual salary for this position is $75,000.

 

 

 

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