Guest Relations - Manager

Working alongside the Director of Guest Relations at The Peninsula Beverly Hills, we are seeking a Guest Relations Manager who possesses a genuine warmth and sense of hospitality.  

•    Work for an award-winning luxury hotel group
•    Learn and grow within a diverse multi-outlet property
•    Exceptional benefits package
 

Key Accountabilities

•    Maintain the quality, completeness, and accuracy of guest information
•    Enhance knowledge of guest preferences by ensuring detailed, meaningful, and accurate profile remarks and centralized guest comments are consistently maintained
•    Support Front Office staff members to ensure guest inquiries are attended in a timely manner.
•    Create personalized and thoughtfully crafted guest experiences through genuince acts of care, delivered with sincerity, warmth, and grace, fostering meaninful emotional connections with guests

General Requirements

•    Demonstrate exceptional verbal and written communicaitons skills, with the ability to communicate confidently and credibly with guests
•    Must be able to work well in a team environment and multitask under pressure
•    Exhibit creativity, flexibility, and adaptive thinking, transforming guest information and insights into meaningful acts of recognition and personalized emotional amenities that enhance the guest experience.
•    Serve as an ambassador of The Peninsula Beverly Hills by consistently upholding the hotel's standards of excellence, quality, and genuine care, while building positive relationships with guests.

Benefits we offer

•    Paid time off
•    Complimentary employee meals
•    Complimentary car parking (onsite)
•    Complimentary bicycle parking (onsite)
•    Bus transit reimbursement 
•    Complimentary uniform laundering
•    50% restaurant discount
•    Retirement plan with 4% company match

We are delighted to receive your resume for further consideration.  To be eligible to apply, you must have a US work authorization. The annual salary for this position is $75,000.

About The Peninsula Beverly Hills

Located at one of the most prestigious addresses in Beverly Hills, at the intersection of Wilshire and Santa Monica Boulevards, and within easy walking distance of Century City and the legendary Rodeo Drive, The Peninsula Beverly Hills provides an exclusive retreat amid lush tropical gardens.