Assistant Front Office Manager

Working alongside the Director of Front Office Operations at The Peninsula Beverly Hills, we are seeking an Assistant Front Office Manager who possesses a genuine warmth and sense of hospitality.  

•    Work for an award-winning luxury hotel group
•    Learn and grow within a diverse multi-outlet property
•    Exceptional benefits package

Key Accountabilities

•    Work well in a team environment
•    Ensure efficient provision of Front Office Service 
•    Handle staff issues and training
•    Handle guest complaints and requests with appropriate follow up and resolution 
•    Exemplify our unique and highly personalized approach to service providing that “feeling of family” for our guests

General Requirements

•    Strong engagement and communication skills with pleasing personality.
•    Minimum of 2 to 3 years of experience and background in a leadership position in Front Office Department 
•    Experience in a luxury hotel or other luxury customer service environment
•    An open and flexible schedule with the ability to work on the weekends, overnight shifts, and holidays when necessary
•    Proficient with Opera, Hotsos, Microsoft Office, etc… 

Benefits we offer

•    100% company-paid medical, dental and vision coverage
•    Paid time off
•    Complimentary employee meals
•    Complimentary car parking (onsite)
•    Complimentary bicycle parking (onsite)
•    Bus transit reimbursement 
•    Complimentary dry cleaning for business attire
•    Discounted and complimentary room nights at The Peninsula Hotels
•    50% restaurant discount
•    Retirement plan with 4% company match

We are delighted to receive your resume for further consideration.  To be eligible to apply, you must have a US work authorization.  The salary for this position is $70,000 annually.