Management Trainee - Rooms

Working alongside a high profile and prestigious team, we are seeking Management Trainee in Rooms to ensure high quality serivce standard.

• World renowned hotel within China
• High profile position within The Peninsula Hotels
• Favourable remuneration package
   

Key Responsibilities:

• Rotate through all front office divisions to gain comprehensive operational knowledge.
• Assist in the check-in and check-out processes, ensuring a seamless, efficient, and personalized experience for all guests.
• Handle guest inquiries, requests, and complaints promptly and professionally, aiming to resolve issues to the guest's satisfaction.
• Assist the Front Office management team with daily administrative tasks, including reporting, billing, and cashiering procedures.
• Act as a duty manager under supervision, learning to handle escalated guest situations and manage the front desk during shifts.
• Understand and adhere to all hotel policies, procedures, and service standards. 

General Requirements：

• Strong Learning Attitude and Proactive Mindset.
• Professional Responsibility and Reliability.
• Fluent English and Chinese.

We would be delighted to receive your CV and will liaise directly with suitable applicants.