Duty Manager

Working alongside a wonderful team in The Peak Complex, we are seeking a Duty Manager to support our Operations Team.

• Newly created position
• Work closely with leadership team  
• Exceptional market leading benefits such as comprehensive family medical insurance (including dependents), 17 public holidays, 20 days annual leave, 3 days carers leave, non-contributory retirement plan and performance bonus

Key Accountabilities :

• Oversee the operations of the overall Peak Complex on a day-to-day basis, represent the Peak Complex as the management contact for guests and/or government representatives with escalated service requirements or items to be addressed.
• Ensure smooth operations in terms of quality standards, assess and improve processes and policies, including but not limited to achieving excellent level of operational reliability and effectiveness, guest and staff experience and service quality.
• Chair the morning roll call with the representative from each operations team, check in with team leaders regularly in the day to make sure the Peak Complex is operational ready for the day.
• Conduct daily walk through of PTC areas to promote leader presence, and to ensure areas are well managed.
• Responsible for The Peak Complex Master Calendar, Guest Communication, Staff Communication and event management.  

General Requirements:

• Degree or above in Business and Management or related disciplines
• Minimum 8 years’ experience in operations with 3 years in managerial level.
• Strong leadership ability and good people management skills.
• Self-motivated, good reasoning and decision-making ability.
• Positive and approachable, influential and good perusing skills.
• Proficient in both written and spoken English and Chinese, including Putonghua.

We are delighted to receive your resume for further consideration through HSH Career Site and will communicate directly with suitable qualified applicants.

About The Peak Complex

One of the world’s most spectacular city skyline views can be found at Hong Kong’s Victoria Peak, with The Peak Tower offering a dynamic retail and commercial property. Our journey started in 1888 when the Peak Tram was established as Asia’s first funicular railway, and an hour-long trip to the Peak by sedan chair was replaced by an exhilarating ride of under ten minutes. Today, this remarkable feat of engineering remains one of the most photographed icons of Hong Kong and is one of the top tourist attractions in the city, carrying six million passengers annually.