Global Customer Service Center Agent

Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agent to join our global reservation team. 

• Work for a highly prestigious and renowned hospitality group
• Be a part of a professional team
• Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday 

Key Accountabilities

• Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion
• Process reservation bookings via incoming calls, emails and wholesalers in accordance to the policy & procedure
• Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings)
• Maintain accurate guest profile and apply relevant booking history for future reservation
• Participate in Suite up-selling programme 

General Requirements

• Minimum 1 year of Reservation, Front Office or Call Centre experience
• Good operating knowledge of Opera or Shiji (PMS)
• Clear communication skills and telephone etiquette
• Fluent in English and good command of Cantonese and Mandarin would be advantageous 

We are delighted to receive your CV for further consideration. We may consider fresh graduates who have relevant internship experience in front office or reservation function.