Share this Job

Talent Acquisition Manager, USA

Business Unit:  Head Office
Location:  New York

The Hongkong and Shanghai Hotels (owner and operator of The Peninsula Hotels as well as various high-profile global assets) is seeking to hire a Talent Acquisition Manager, USA to support the expansion and continued development of the center of excellence. The critical objective for this position is to support the transformation of the North American TA function through the enablement of employer branding, candidate experience, technology and industry partnership as well as champion best practice sourcing and selection for key positions for our operations in Chicago, New York, Beverly Hills and Monterey. This position will report to the global TA leader in Hong Kong.


  • Newly created position with many benefits on offer. 
  • HSH and The Peninsula Hotels espouses luxury service, respect, humility and a commitment to our employees.
  • Ability to be based in New York, Chicago or California with a hybrid work arrangement.

Key accountabilities

  • Oversee the pre and post selection processes for key leadership positions to ensure the delivery of memorable and genuine candidate experiences.
  • Support the development and implementation employer branding initiatives (online and offline) to engage and attract high caliber talent within the luxury hospitality, retail, and services sectors.
  • Identify and pilot branding / attraction channels and tools (specifically digital sourcing technologies) to ensure The Peninsula Hotels and Quail Lodge  are represented within the respective employment markets. 
  • Support the development of an early careers framework, in particular, partnering with leading universities and vocational schools.
  • Cultivate relationships with industry partners and institutions to support talent pipelining.
  • Manage the enhancement of the ATS / system reporting to enable efficiency and performance deliverables as well as the ongoing delivery of user training.
  • Oversee the enhancement of the candidate care program.
  • Advise senior hiring managers to ensure best practices and market intelligence is cultivated across the portfolio.
  • Identify talent and skill gaps, ensuring HR and hiring teams are equipped with proactive sourcing methodologies and tools.
  • Support the U.S implementation of global TA COE initiatives as well as adding accreditive value and input to the function.



General requirements

  • Minimum 5 years’ experience as a Talent Acquisition Lead in the luxury, tourism, retail, or services sectors. Exposure to headhunting methodologies is highly advantageous.
  • Regional or country leadership experience. 
  • Interpersonal, influencing skills and leadership qualities.
  • Possess a performance, continuous improvement and a high curiosity mindset.
  • Sales & marketing experience (branding, digital programming, sales pipelining etc). 
  • Experience / exposure to digital channel management, content creation and technology is highly sought.
  • Fluent English proficiency.
  • Exceptional personal presentation as this role will be a brand ambassador. 
  • Advanced use of Microsoft Office applications, e.g. Word, Excel, OneNote.
  • In-depth experience utilising an ATS (SuccessFactors, Workday, PageUp, or similar)


We would be delighted to receive your CV and look forward to liaising directly with suitable applicants. Primary consideration will be afford to USA visa holders or nationals, however Canadian and Mexican citizens may also be considered pending application for a TN visa.



HSH was first established in 1866 and was one of the first companies to be listed on the Hong Kong Stock Exchange. HSH owns and operates some of the world’s finest hotel proper ties under The Peninsula brand, with ten operational Peninsula hotels in exceptional city centre locations in Asia, US and Europe, and a further two under development in London and Istanbul. The group’s portfolio also comprises strategic real estate assets and tourism assets, including The Peak Tram – one of Hong Kong’s most popular tourist attractions.

Requisition ID:  38221

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City