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Customer Service Agent

Business Unit:  Head Office
Location:  Hong Kong

Working alongside a professional team based in Hong Kong, we are seeking for Customer Service Agents (Overnight) to join our team. You will be able to:

  • Work for a highly prestigious and renowned hospitality group
  • Be a part of a professional team
  • Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents) and pension benefits

Key Accountabilities

  • Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion
  • Process reservation bookings via incoming calls, emails and wholesalers etc. in accordance to the policy & procedure
  • Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings)
  • Maintain accurate guest history and apply history to current reservations
  • Actively participate in Suite up-selling programme

General Requirements

  • You have at least 1 year at Reservation, Front Office or Call Centre experience
  • You have experience in using Opera (PMS)
  • You have clear communication skills and telephone etiquette
  • You are fluent in English & Mandarin

We are delighted to receive your CV for further consideration.



HSH was first established in 1866 and was one of the first companies to be listed on the Hong Kong Stock Exchange. HSH owns and operates some of the world’s finest hotel proper ties under The Peninsula brand, with ten operational Peninsula hotels in exceptional city centre locations in Asia, US and Europe, and a further three under development in London, Istanbul and Yangon. The group’s portfolio also comprises strategic real estate assets and tourism assets, including The Peak Tram – one of Hong Kong’s most popular tourist attractions.

Requisition ID:  31785