Customer Service Agent-Overnight Reservation Team

Business Unit:  Head Office
Location:  Hong Kong

Working alongside a professional team in the corporate office's Global Customer Service Center based in Hong Kong, we are seeking for a Customer Service Agents (Overnight Team) to join our global reservation team. 

  • Work for a highly prestigious and renowned hospitality group
  • Be a part of a professional team
  • Be offered with exceptional market leading benefits such as comprehensive family medical insurance (including dependents), pension benefits and 17 days of public holiday 


Key Accountabilities

  • Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion
  • Process reservation bookings via incoming calls, emails and wholesalers in accordance to the policy & procedure
  • Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings)
  • Maintain accurate guest profile and apply relevant booking history for future reservation
  • Participate in Suite up-selling programme 


General Requirements

  • Minimum 1 year of Reservation, Front Office or Call Centre experience
  • Good operating knowledge of Opera (PMS)
  • Clear communication skills and telephone etiquette
  • Fluent in English and good command of Cantonese and Mandarin would be advantageous 


We are delighted to receive your CV for further consideration. We may consider fresh graduates who have relevant internship experience in front office or reservation function. 


About The Hongkong and Shanghai Hotels (HSH)

HSH has an incredible heritage dating back to 1866 and was one of the first companies to be listed on the Hong Kong Stock Exchange. HSH owns and operates some of the world’s finest hotel proper ties under The Peninsula brand, with twelves operational Peninsula hotels in exceptional city centre locations in Asia, US and Europe. The group’s portfolio also comprises strategic real estate assets and tourism assets, including The Peak Tram – one of Hong Kong’s most popular tourist attractions.

Requisition ID:  44229