Assistant Manager - Banquet Service

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking an Assistant Manager- Banquet Service to achieve the company’s objectives and create a memorable guest experience.

• Work for a highly prestigious hotel in Banquet Team.
• Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

• Ensures the delivery of exceptional guest service at all times, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
• Handles customer's inquiries and complaints in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Establishes and maintains positive guest and colleague interactions with good working relationships.
• Understands and accurately follow the standard of sequence of service, pre-service and after-service procedures.

General Requirements

• Industrial knowledge including Banquet trend, food, drink etc.
• Thorough knowledge in costing and pricing of food and beverage items related to banquet sector.
• Analysis of the outlet daily and monthly reports, detailing and explaining sales variances, costs and profits.
• Reviews and analyses daily and monthly financial statements, charts prepared by accounting, requisitions and purchase orders, other performance indicators. 

Benefits We Offer

• Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
• Transportation Allowance (Subject to company policy; up to JPY 30,000/ month)
• Comprehensive Training and Talent Development Program (Overseas training opportunities)
• Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service)
• Group Life Insurance
• Regular Days-off/ 119 days per year 
• Life Work Balance Leave/ 3 days per year
• Paternity Leave/ 5 days (Eligible for male employees)
• Complimentary Staff Restaurant (3 meals per day)
• Complimentary Uniform Laundry and Dry Cleaning for Business Attire
• Employee Recognitions (Long Service Award, Model Employee Award and etc.)
• Employee Events (Staff Party, Family Party and etc.)
• Employee Discounts on Peninsula Boutique, Restaurants and Bars
• Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
• Welfare Club (Relo Club)
• Complimentary Bicycle Parking (On site)
• Global Mobility Program and Cross-Exposure Learning Program to other Peninsula properties. 

We are delighted to receive your resume for further consideration. 

Superbly located opposite the Imperial Palace and Hibiya Park in Marunouchi district, and within minutes' walk of the shopping capital of Ginza, The Peninsula Tokyo delights guests with commanding views of the Japanese capital’s skyline, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. Our multilingual colleagues are highly motivated and dedicated to excellence. In return, we offer superb training and benefits, with structured career advancement and international opportunities.