Gallada Assistant Restaurant Manager

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.

 
Key accountabilities

• Always ensures the delivery of exceptional guest service, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
• Handles, or relays to related F&B Outlet Manager, all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Understands and accurately follows the standard of sequence of service, pre-service and after-service procedures.
• Understands all food and beverage items ordered, including ingredients, methods of preparation and proper service.
• Exceeds guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles. Looks for improvement for better service standard with a general theme of anticipating the guests' needs.
• Assists respective F&B Outlet Manager to have all the staff actively follows the HACCP standards, participates in the preservation of the environment and reuse, recycle or reduce whenever possible.
• Assists respective F&B Outlet Manager to ensure productivity levels are concurrently met and understands the need to prudently manage utility/payroll costs within stipulated budgetary requirements.

General requirements

• All-encompassing food and beverage knowledge, excellent organizational skills, and time management. 
• A high-level understanding of the Istanbul market, and experience in high luxury casual dining.
• Knowledgeable in Microsoft Excel and Word.
• Minimum 5 years’ experience in a Food & Beverage outlet with similar standards and expectations (Hotel based or Standalone). 
• Leadership experience in complex operation in big scale restaurant with large team.
• Caring for team and guests and excellent communication skills. Good collaboration skills with others.
• Able to train and motivate team to deliver exceptional service encounters.

We look forward to welcoming you to the Peninsula family and receiving your resume.

About The Peninsula Istanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings, three of them historic and beautifully restored – and welcomes guests arriving by land or sea.